A damaged tall unit may be absent while the other cabinets are fitted. The worktop template and end panel wait, with packaging stored in another room.
We would ask where the replacement comes from before the order is placed. A local depot may hold a standard cabinet nearby and still have no stock of its special-order door. An online supplier may use another delivery cycle after the buyer photographs the fault and raises the claim.
DIY Kitchens publishes its delivery arrangements, and Howdens explains its trade delivery model. The chosen range and product remain subject to their individual order terms.
At Sweet Homes we assess suppliers for the particular job: whether the specification works, what is available and when it can reach the site. There is no fixed ranking of local and online suppliers. Check the delivery route too; a tall assembled unit may need a different arrangement if it cannot pass through the entrance or hallway.
Delivery check with the packaging present
We check the delivered items against the order, but cannot inspect every panel before fitting begins. If damage becomes apparent, photographs help record it for the supplier. The project paperwork identifies the agreed checks and who handles a supplier fault; replacement arrangements depend on the supplier and the order terms.
The project paperwork identifies who supplied the final dimensions and who ordered the goods. If the client is the buyer, the fault claim may sit with the client while the contractor records the items received on site.
Section 23 of the Consumer Rights Act 2015 covers repair or replacement for faulty goods, subject to its conditions. The replacement dispatch date may still be unknown when the fitting date passes.
For the wider build scope, see Kitchen Renovations Edinburgh. To discuss a planned project, email Sweet Homes and request a call with the property type and proposed supplier.