These terms explain what is included in your project, how payments and changes work, and what happens at handover and afterwards. Read them alongside your quotation and any written project contract.
If you would like anything explained before agreeing to the work, please ask.
Sweet Homes
(Brunon Rogowski Ltd)
Registered office: 15 Calton Road, Edinburgh, EH8 8DL
Registered Number: SC700883 | Registered in Scotland | VAT no. GB 400 5543 44
Email: hello@mysweethomes.co.uk
Website: mysweethomes.co.uk
Phone: 0131 210 0066
Sweet Homes Terms and Conditions
Updated: 22 October 2026 (v1.6)
Simple and Concise Terms
We believe that the money you invest in your home should buy quality and peace of mind.
To help you make an informed and comfortable decision, Sweet Homes provides a detailed line by line quotation along with Terms and Conditions written in concise, straightforward language. A short, clear contract means you will know exactly what is included. We highlight any assumptions and exclusions upfront and confirm the key details in writing before we begin.
Why does this matter? When agreement is clear and user friendly, you should know exactly what you are paying for, and there are fewer surprises, which builds trust and makes the whole process smoother. You will see what the pricing includes, the payment schedule you can expect, how we would handle changes to your project, and what happens once the work is complete.
Accessibility: If you prefer a larger print version or would like any part explained in more detail, please let us know and we will provide it.
How to Use This Document
Scope of work: your quotation sets out the detailed scope and exactly what is included. Assumptions and exclusions are listed so you can confirm the quote covers the jobs you want and nothing beyond.
Changes: if anything needs adjusting, tell us and we will promptly issue an updated version. This document also explains how to request changes during the project and how extra costs are agreed.
Payments and aftercare: see the payment schedule, snagging (putting minor issues right), warranties, and who to contact with questions.
Important note: In these Terms and Conditions, “Sweet Homes”, “we” or “us” means Brunon Rogowski Ltd; “you” means you, our client.
1. Your Right to Cancel (Cooling Off Period)
If we agree to the contract at your home, by email or over the phone (away from our office), consumer law gives you a 14 day cooling off period. You can cancel within 14 days without giving a reason.
Early start
If you ask us to start within the 14 day period, you agree to pay a proportionate amount for the set-up and work we have supplied up to the point you cancel.
No early start
If you decide not to begin within 14 days, you may cancel for a full refund.
2. Mobilisation Fee
We charge a mobilisation fee to set up your project: booking trades, ordering materials, arranging access, permits, surveys and administration. It is usually 5 percent of the project value. If special equipment or made to order items are needed, any increase will be shown in your quotation.
When due
On acceptance of the quotation and booking dates.
Credit at completion
The fee is credited against your final invoice once the whole project as quoted is complete, including any changes we have both agreed in writing. Work removed by a Variation Order you have signed does not affect the credit.
If the project stops before completion
The fee pays for setting up your project, and that work is done once your dates are booked. If you end the project before it is complete, the fee is not refunded or credited. You pay for the work carried out up to that point, as set out in your payment schedule.
If we are at fault
If the project stops because we have not carried out our obligations, or because we end the contract when you are not at fault, the fee is credited against the work carried out. Any balance is refunded to you.
Your cooling off rights
Nothing in this section affects your right to cancel in Section 1. If you cancel within the 14 day cooling off period and did not ask us to start early, you receive a full refund, including the fee. If you asked us to start early, you pay only a proportionate amount for what we supplied before you told us you were cancelling.
No double recovery
If we claim any loss from you because the project stopped early, the fee is set against that claim. We will not charge twice for the same cost.
Date hold alternative
If a smaller date hold payment is agreed instead, we will confirm it in writing. It is credited and kept on the same basis as the fee.
3. Quotations, Estimates and Your Responsibilities
3.1 Quotations vs Estimates
Quotation (fixed): once you confirm all details for your project, we offer a written scope and price valid until the expiry date displayed on your quotation. The price remains firm unless the scope changes.
Estimate (indicative): if there are still some details missing (for example, you are still deciding on sanitaryware or waiting for the final kitchen design), we offer to provide an estimate which may change as the specification is confirmed. Missing details are clearly stated in the document.
Important note: each quotation lists inclusions and exclusions. Please review both and ask if anything is unclear.
3.2 Your Role
Help the project run smoothly by providing us all relevant information and details so we can price your work accurately and plan well. Providing safe access, electricity, water and a working toilet. Clearing work areas and protecting belongings before we arrive. Arranging parking or permits if needed, and keeping pets and children away from the work zone.
We protect work areas and belongings and will make good reasonably accidental damage we cause to adjacent finishes. Light marks consistent with reasonable repair are not defects.
3.3 Consents
You are responsible for obtaining and complying with required planning permissions or building warrants. We can assist you with this for an agreed fee. Work requiring those consents will not start until they are in place. Delays or costs arising from missing approvals are your responsibility.
4. Changes to the Project and Hidden Issues
Before start: changes may require a revised price; we will agree upon any difference first.
During the works: additional work or alterations will be priced and confirmed in writing; we proceed only with your written approval.
Hidden problems: if unexpected issues emerge (for example structural defects or faulty wiring), we will explain options and costs and proceed only with your agreement.
Programme: start and finish dates are indicative. Weather, supplier delays or third party dependencies may affect the schedule. We will keep you informed and agree new dates in good faith. Date changes due to these factors are not grounds for cancellation.
5. Materials
Supply: unless agreed otherwise, we order and supply materials. Handling client selected or special orders may include a disclosed handling fee.
Items we buy for you: when we order your kitchen, bathroom items, tiles or other products you have chosen, the supplier invoices us and we manage the order from start to finish. We confirm the measurements and the final specification with you in writing before ordering, check deliveries for visible damage and the correct quantities, and deal with the supplier on any delays, damaged or faulty items, returns and replacements. This is included in the price of those items in your quotation. Made-to-order items cannot be returned once ordered (see Special orders). This does not affect your statutory rights.
Items you have chosen: we supply everything we fit and do not fit items you buy yourself. If you have already chosen particular products, we buy those exact items for you, so responsibility for the product and the fitting stays with one party.
Ownership: unfixed materials remain our property until paid in full. Once installed, items become part of the property and ownership passes accordingly. Significant off site materials may be identified to you; ownership passes when paid.
Special orders and mark ups: any mark up for special order items will be shown in your quotation.
Salvage: materials removed become ours unless you tell us in writing before removal that you want to keep them. Hazardous or special waste (for example suspected asbestos) is excluded unless stated.
Samples and tolerances: samples indicate general colour and texture; reasonable variation is not a defect.
6. Practical Completion and Snagging
6.1 What is Practical Completion?
The works are sufficiently complete for normal use or occupation and any remaining issues are minor and do not prevent normal use.
Checks include scope delivered with only minor snags, functions safe and operational, commissioning or tests within our scope complete or scheduled, and a builder’s clean carried out.
We issue a Practical Completion Note with date and photo pack; outstanding snags are listed.
6.2 What Does Not Delay Practical Completion
Minor snags, items excluded from the quotation, undecided client items or changes not instructed, lack of access to non critical areas, works by others, deep cleaning or decoration not included.
6.3 Snags vs Defects
Snag: minor finish issue not preventing normal use (for example sealant touch up).
Defect: failure in workmanship or materials that prevents normal use (for example a leak). Defects are handled under warranty.
6.4 Snag List Process
One list: send one written snag list within 14 days of the Practical Completion Note date. Include location, issue and a clear photo for each item. Email: hello@mysweethomes.co.uk with subject: Snag List, [Address], [PCN date].
Incomplete items: if unclear, we may ask once for clarification; without it, we may close that item.
After 14 days: new items raised after 14 days may be treated as chargeable variations unless they are warranty defects.
Access: if we cannot access the property for the agreed snag visit, we may treat the works as accepted as is and close the snag items. Tell us 24 hours in advance to reschedule one alternative slot without affecting your rights.
6.5 Effects of Practical Completion
- Final invoice becomes due based on the Practical Completion Note date.
- Day to day care and risk pass to you, except for our agreed return to complete listed snags.
- Warranty starts on the Practical Completion Note date.
- On larger projects we may certify areas in stages; the same rules apply.
- If another contractor alters our work before we have a chance to inspect or fix it, our liability and warranty for that area end.
7. Payment Terms
- Pre orders and made to order items are payable before we place orders.
- Stage payments for longer projects are as stated in your quotation.
- Final payment is due on completion per invoice terms, usually from the Practical Completion Note date unless stated.
- Variations are invoiced as we go or at completion.
7.1 If You Delay Payment
If payments are overdue, we may suspend work. We may charge interest on late payments. For consumers, typically 4 percent above the Bank of England base rate unless your quote or invoice states a different rate. For business to business contracts, statutory interest (8 percent plus base rate) and fixed recovery costs as allowed by law.
If you raise a quality dispute in good faith before the due date, interest is paused on the disputed amount while we follow the dispute process in Section 11. Interest applies to undisputed amounts and resumes once resolved.
7.2 No Set Off
You may not withhold or set off payment against other claims or projects unless we agree in writing or Section 11 allows it.
7.3 Title and Risk
Title in goods and materials stays with us until paid in full. Risk in the works passes to you at practical completion.
7.4 Access and Demobilisation
If we suspend work for non payment or are denied access, we may charge demobilisation and remobilisation costs.
7.5 Rescheduling and Storage
If you move dates after materials are ordered, we may charge for storage and redelivery. Deposits for special orders are non refundable once placed.
7.6 Payment Allocation
We may apply part payments to the oldest outstanding invoices first unless you instruct otherwise at the time of payment.
7.7 Payment Method and Fees
Preferred method is bank transfer. If you choose a method that incurs third party fees, we may add the actual processing cost if agreed in advance.
7.8 VAT and Invoices
Prices state whether VAT is included or excluded. VAT is charged at the prevailing rate and shown separately when applicable.
7.9 Certificates and Warranty
We may withhold non statutory certificates and schedule snag visits only when payments due have been received. Our voluntary workmanship warranty applies when your account is paid in full. If any balance is overdue, we may suspend warranty service until payment is up to date. This does not affect your statutory rights.
7.10 Third Party Engagement
If you appoint another contractor before giving us a reasonable chance to inspect and put things right, this does not suspend payment due for our completed scope. See Section 9 on opportunity to cure.
8. Scheduling and Communication
- We confirm key dates and return visits in writing. If we ask you to confirm a date and you do not reply by the deadline, usually 48 hours:
- We will proceed on the last confirmed scope and schedule or issue the invoice per the terms.
- We will offer at least two date options and send a final reminder before treating silence as agreement to the date.
- If you will be away or unable to respond, tell us and we will hold off. Silence will not be taken as consent to material scope or price changes.
9. Opportunity to Cure and Third Party Works
If you believe something is wrong, please give us a reasonable opportunity to inspect and fix it. If another contractor alters our work before we have that opportunity, our liability and warranty for the affected items will end, and we are not responsible for the other contractor’s costs unless agreed in writing.
10. Cleaning Standard
- Builder’s clean: we sweep or vacuum work areas, wipe work surfaces used, and remove our offcuts and packaging. Fine dust may still settle.
- Waste removal: we remove waste from our works only. Removal of existing household waste, extra loads, or old fixtures beyond scope must be agreed and may incur extra charges. Skips and permits are priced separately.
- Not included: deep or sparkle cleans; detailed dusting of non work areas; window valeting; cleaning carpets, upholstery or appliances; redecoration; stain removal; hazardous or special waste unless explicitly stated.
- Protection: we use reasonable protection, but dust can travel; routine post build cleaning of the home remains your responsibility.
- Optional extras: we can arrange deep cleans, additional waste removal, skip hire or specialist cleaning on request; we will quote separately.
- Timing: cleaning occurs at or near practical completion. If access is restricted or dates move, return visits for cleaning or waste collection may be chargeable.
11. Disputes, Governing Law and ADR
- Step 1: on site review. Raise concerns in writing; we will arrange an on site review within 14 business days.
- Step 2: written response. We will respond in writing within 14 business days of the review.
- Step 3: mediation or ADR. If unresolved, either party may seek mediation or ADR. Unless agreed otherwise, costs are shared equally.
- Adjudication: for non residential projects or where expressly agreed, either party may refer a dispute to adjudication under the Housing Grants, Construction and Regeneration Act 1996 as amended. This does not apply if you are a residential occupier unless agreed in writing.
- Third party rights: nothing in this contract is intended to confer a benefit on, or be enforceable by, any third party under the Contract (Third Party Rights) (Scotland) Act 2017.
- Governing law: this contract is governed by the law of Scotland. The Scottish courts have exclusive jurisdiction, except where mandatory consumer protections in your place of residence apply.
12. Insurance and Warranty
Public Liability: £2 million
Employers’ Liability: £10 million
- Certificates: insurance certificates are available on request.
- Warranty: one year on workmanship. Manufacturer warranties apply to materials.
- Exclusions: normal wear and tear; misuse or neglect; lack of maintenance; pre existing conditions not visible at installation; alterations by third parties; movement or failure of existing substrates or structure; accidental damage.
- Maintenance: where items are supplied primed only, repainting or sealing should be completed within 4 to 6 weeks of installation. Client maintenance must be carried out within recommended timeframes; failure to maintain may void the warranty for affected items.
- Quick fix window: report workmanship issues within the warranty period; we will attend or agree actions within 10 business days.
13. Liability Cap and Force Majeure
Liability cap: except for liabilities that cannot be limited by law, our total liability for any claim is limited to the price paid for the affected works. We are not liable for any indirect or consequential loss, loss of profit, loss of use, loss of enjoyment, inconvenience, or any similar heads of loss, whether or not foreseeable at the time of contract. This does not limit our duty to repair or replace defective work or damage we cause in the ordinary course of the works.
Force majeure: we are not liable for delay or failure caused by events beyond our control. We will notify you and reschedule as soon as reasonably possible, updating you within two working days of becoming aware and providing a revised plan as practicable.
14. Larger Projects
For projects above certain value or duration, we may issue a Project Agreement or Works Contract that supplements these Terms. If there is a conflict, the Project Agreement takes precedence for that project.
15. Privacy and Photos
We take photos and video of the work at each stage and when it is finished. We may use them on our website, social media and marketing, as long as nothing in them identifies you or your home. We will not publish identifiable images without your written consent. Our full Privacy Policy is provided separately and explains how we collect, use and protect personal data.
For details of cookies used on this website, read our cookie policy.
We use AI-assisted tools (provided by Anthropic) for internal business administration, including drafting correspondence and managing project documentation. Anthropic acts as a data processor under UK GDPR. Your personal data is handled in accordance with our Privacy Policy and is not used to train AI models.
16. Contact
Phone: 0131 210 0066
Email: hello@mysweethomes.co.uk
Website: mysweethomes.co.uk
Address: 15 Calton Road, Edinburgh, EH8 8DL